• Office Hours: 9:00 AM – 5:00 PM
THE LOGISTICS

Common Questions About Our Partnership

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What areas do you serve?

While our headquarters is in Campbell, CA, our reach is global. We actively support client operations in Los Angeles, San Diego, Orange County, Portland, Austin, and Birmingham (AL), as well as international hubs in Bangalore, Shenzhen, and Shanghai.

Why the name "Spaghetti Networks"?

It started as a mission to fix the dangerous "spaghetti mess" of wires found in server rooms. Today, it represents our core promise: we take complex, disorganized systems and turn them into clear, reliable assets.

Do you work with non-profits and churches?

Yes. A significant portion of our clients are non-profits and religious organizations. We understand the unique budget cycles, stewardship requirements, and compliance needs of the non-profit sector.

We already have an internal IT person. Can we still work with you?

Absolutely. We act as a "force multiplier" for your internal staff. We handle the heavy lifting—security monitoring, cabling, and patches—so your internal IT Director can focus on strategy and user support.

How fast is your response time?

For our managed clients in the Bay Area, we guarantee an emergency on-site response time of 1 hour or less. Because we are local to Campbell, we don't have to fly someone in to fix a critical failure.

Do you handle cabling and physical installation?

Yes. Unlike many IT firms that outsource this work, we have our own Structured Cabling division. We design, install, and certify low-voltage cabling, fiber optics, and server room infrastructure.

What industries do you specialize in?

We have deep experience in Non-Profits, Manufacturing, Medical/Healthcare, and Corporate Enterprise. We also serve clients like Airbus, FedEx, and Tesla.

Do you provide 24/7 support?

Yes. Our Security Operations Center (SOC) monitors your network 24/7/365 to detect threats. We also offer helpdesk support to ensure your team stays productive around the clock.

Are you an MSP or an MSSP?

We are an MSSP (Managed Security Service Provider). This means we go beyond basic IT support to provide advanced cybersecurity, compliance management, and threat hunting that standard MSPs often lack.

Can you help us move to the cloud?

Yes. Whether it’s migrating to Microsoft 365, setting up cloud servers, or managing hybrid environments, we handle the entire migration process to ensure zero data loss

Do you sell hardware (Laptops, Servers, Cameras)?

Yes. We are authorized partners with major hardware vendors. We can procure, configure, and install workstations, servers, and security cameras for your team.

How does your pricing work?

We offer flat-rate managed services agreements. This allows you to budget effectively without worrying about hourly billing spikes when things break.

Do you handle VoIP and phone systems?

Yes. We design and manage VoIP solutions that integrate with your network, ensuring clear call quality and modern features like mobile app integration.

What happens if our internet goes down?

We can set up redundant internet connections (failover) using 5G or secondary fiber lines to ensure your operation never stops, even if the primary ISP fails.

How do we get started?

It starts with a Cyber Readiness Audit. We assess your current infrastructure, security gaps, and insurance readiness to build a roadmap tailored to your mission.

STRATEGIC INTELLIGENCE

The Questions Most Leaders Forget to Ask

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Am I really a target for hackers? We’re a small business.

Yes, 43% of all cyberattacks targeted small businesses. Hackers use automated tools to scan for easy targets, regardless of size or revenue.

Will my cyber insurance actually pay out if we get hacked?

Not necessarily. 40% of cyber insurance claims are denied because businesses failed to document basic security controls like MFA or backups. We ensure you stay compliant so your policy remains valid.

Is having antivirus installed enough to protect us?

No. Traditional antivirus is outdated. You need Endpoint Detection & Response (EDR), which uses AI to stop ransomware and sophisticated attacks that standard antivirus misses.

How much does one day of downtime actually cost us?

Data shows that downtime costs the average small business between $8,000 and $20,000 per day in lost revenue and productivity. Investing in uptime is cheaper than paying for downtime.

Are my backups actually working?

Most businesses don't know until it's too late. We don't just "set" backups; we regularly test and verify them to ensure you can actually recover your data in a disaster.

Does my non-profit really need to worry about compliance?

Yes. If you process credit cards (PCI), hold donor data, or have employees, you are subject to data privacy laws. Failing compliance can lead to fines and lost donor trust.

Is our 'Spaghetti' cabling actually a security risk?

Yes. Disorganized cabling leads to accidental disconnects, longer downtime during troubleshooting, and fire hazards. "Untangling" your server room is a critical step in operational stability.

Why is our Wi-Fi slow even though we pay for fast internet?

The bottleneck is often your internal infrastructure, not your ISP. Old cabling or poorly placed Access Points can choke your speed. We engineer networks for density and high performance.

Can hackers get in through our security cameras?

Yes, if they are not secured. IoT devices like cameras are common entry points for hackers. We isolate your surveillance system on a separate secure network VLAN to prevent this.

Do our employees know how to spot a phishing email?

Human error causes 95% of breaches. We provide phishing simulation training to teach your team how to recognize and report suspicious emails.

Who is responsible for our data in the cloud. Would it be us or Microsoft/Google?

You are. This is called the "Shared Responsibility Model." Microsoft ensures the cloud is working, but you are responsible for backing up and securing the data inside it.

Is my home office secure enough for remote work?

Likely not. Home networks are often unsecure. We provide Secure Remote Access solutions that extend your corporate security umbrella to your remote employees.

How often should we be auditing our security?

Security is not a "set it and forget it" task. We recommend (and perform) continuous monitoring and quarterly reviews to adapt to new threats.

What is the difference between IT Support and Cybersecurity?

IT Support fixes things that are broken (efficiency). Cybersecurity stops things from breaking in the first place (defense). You need both.

What is the 'SEAL' System?

It is our proprietary framework: Secure, Evaluate, Alert, Lockdown. It is designed specifically to bring enterprise-grade protection to small businesses and non-profits